Monthly Co-op Fee
When is the monthly co-op fee due?
The monthly co-op fee is due on the first of each month, but there is a 15 day grace period. The grace period ends at 5:00 pm on the 16th of each month.
How can I pay my monthly co-op fee?
You can pay your monthly co-op fee by:
Check (personal or bank),
Money Order, or
Automatic Direct Payment (ACH)
What happens if my monthly payment is late?
If your payment is received after the 16th of the month, it will incur a $20.00 late fee.
Is real estate tax included in the monthly co-op fee?
Yes, real estate tax is included in the monthly co-op fee. Each member will receive an IRS 1098 form from Montgomery Mutual by January 31st to report actual paid real estate tax for the prior year.
Are utilities included in my monthly co-op fee?
Yes, water and electric are included in the monthly co-op fee.
Is cable included in my monthly co-op fee?
Yes, basic and preferred services is included in your monthly co-op fee. However, if you wish to have internet service, telephone service, or additional non-covered channels you must contact Comcast directly to arrange for those services, and Comcast will bill you separately for them. Leisure World’s current contract with Comcast is through year 2020.
Automatic Payment of Co-op Fees
What is automatic direct payment of my monthly co-op fee?
Today’s technology allows us to electronically and automatically deduct your monthly co-op fee from your bank account. It is done accurately, securely and you will always know your balance and payment status. Ours is the same technology and techniques used by governments, private industries, and many associations to protect their customer’s money and investments.
What are the advantages to me as a Leisure World resident and fee payer?
It is very convenient. You actually save money by not having to pay a check transaction or processing fee or pay postage to mail your check. It is very safe, reliable and secure. And, your payment is always made for you on time, every time.
Where do I sign up for this plan?
You may sign up in the Leisure World Accounting Office, at the Leisure World Branch of Bank of America, OR contact the Montgomery Mutual Accountant (301) 598-1083.
What material must I furnish to sign up for this plan?
You will need to bring in a check from your present checkbook, mark it clearly “VOID” and mark it “VOID” in your personal check register. Also, we will need to know your Leisure World Co-op account number.
How long will it be before this plan takes effect on my bank account?
There is a one month delay between the time you apply and when your first automatic debit will occur. From then on, your payment will be automatically deducted from your checking account and deposited for you.
Moving
Are there restrictions on when someone may move in or out of Montgomery Mutual?
Yes, moving in or out is not allowed on Sundays or Holidays. Weekday moving hours are from 8:00 am to 7:00 pm. Saturday moving hours are from 8:00 am to 5:00 pm.
Do I need to notify Leisure World Security when bringing a truck or a moving van into Leisure World?
Yes, you do need to notify Security if you have a moving van or truck coming into Leisure World to help you move. Please call the main gate at 301-598-1044 to authorize their entrance.
If a tractor-trailer size van will be coming into Leisure World to move my belongings, do I need to make any other arrangements besides notifying the main gate?
Yes, if you are bringing a large moving van into Montgomery Mutual, please contact the Property Manager prior to the move to receive parking instructions for your specific court. (301) 598-1081
Can we bring Storage Pods into Montgomery Mutual when moving in or out of Leisure World.
Yes, you can bring them into Montgomery Mutual to assist in your move. Please contact the Montgomery Mutual Property Manager first for permission and instructions for placement in the parking court.
If a Montgomery Mutual resident is deceased, what do we need to provide to move their belongings out of their Montgomery Mutual residence?
If resident is deceased, the personal representative will need to provide a death certificate and a copy of the Letters of Administration to the Montgomery Mutual Office. The personal representative will also need to provide identification and contact information prior to moving belongings from a residence.
If a Montgomery Mutual resident is unable to act on their own behalf for moving, what do we need to provide to move their belongings out of their Montgomery Mutual residence?
If resident is living, but unable to act on their own behalf, you will need to provide a copy of the Power of Attorney to the Mutual Office. The Power of Attorney designee will also need to provide identification and contact information prior to moving belongings from a residence.
Estate Sales/Yard Sales
Can I hold an estate sale or a yard sale in Montgomery Mutual?
Yes, but you must first clear it through Leisure World Security and the Montgomery Mutual Office. Sales cannot be held on Sundays. There are Leisure World restrictions for signage and entrance to the community. Download the estate/yard sale policy and request forms from our Documents and Forms Page.
Open House Requests
Can I have an open house at my residence in Montgomery Mutual conducted by my realtor in order to assist with selling my membership?
Yes, they may be held from 9am to 5pm, but you must first clear it through Leisure World Security and the Montgomery Mutual Office. There are Leisure World restrictions for signage, solicitation, and entrance to the community. Download the open house policy and request forms from our Documents and Forms Page.
Maintenance
How does a resident call in a work order for maintenance needs?
Work order requests can be turned in two ways. The resident can either call the Property Management Specialist in the Montgomery Mutual Office at 301-598-1082, or can call the Leisure World Physical Properties Department (PPD) directly at 301-598-1500 to schedule maintenance work. If the resident gives permission to enter (PTE), then the Property Management Specialist can schedule the work through PPD. Otherwise, the resident must call PPD directly to schedule an appointment time for the work.
If emergency maintenance work is needed after 5:00 pm weekdays or anytime on weekends, who do I contact?
If emergency maintenance work is needed when the Montgomery Mutual Office is not open, please call the main gate at 301-598-1044. They will have PPD respond to your emergency. Reminder: the Montgomery Mutual Office is open 8:30 to 5:00 pm on Mondays through Fridays. It is closed on weekends and on Holidays.
How can I get touch-up paint for my residence?
To get touch-up paint, please bring to the Mutual Office two small containers or jars with secure, air-tight lids, labeled with the resident’s name, address and phone number (one for flat paint and one for semi-gloss). It will take approximately one week to get the paint.
Architecture Change Requests
How do I get permission for an architectural change or request?
Architectural change request forms are available in the Mutual Office or can be downloaded from our Documents and Forms Page. Usually, signatures of three of your neighbors are required on the form. Once completed, please turn the forms in to the Property Management Specialist for approval.
Landscaping Change Requests
How do I get permission for a landscaping change or request?
Landscaping change request forms are available in the Mutual Office or can be downloaded from our Documents and Forms Page. Usually, signatures of three of your neighbors are required on the form. Once completed, please turn the forms in to the Property Management Specialist for approval.
Renovations for Resales
What renovations are required if I am planning on selling my membership in the Mutual?
The Board of Directors has stipulated certain renovations that need to be completed prior to settlement when selling a membership. Some costs will be borne by the Seller and some by the Mutual. Please contact the Property Management Specialist with any questions regarding the renovation process and procedures. A renovation/resale packet is available on request at the Mutual Office.
Who performs renovation work for resales in Montgomery Mutual?
Leisure World Physical Properties Department (PPD) will perform part of the work and outside Contractors hired by Montgomery Mutual will perform part of the work.
How does the seller get billed for resale renovation work?
Once all costs are acquired for a renovation from the various trades, the Property Management Specialist will forward a detailed proposal to the Seller that identifies all of their cost. Montgomery Mutual will bill the Seller for the costs outlined in this proposal.
When are the seller’s renovation costs payable to the Mutual for subcontractor work?
Payment for renovation costs are to be made by the seller 30 days after the renovation work has been completed. Montgomery Mutual will finance any amount not paid within 30 calendar days at 0.67% per month (8% annum).
Cable TV Service
Is cable included in my monthly co-op fee?
Yes, basic cable is included in your monthly co-op fee. However, if you wish for preferred service, Internet service or other services you must contact Comcast directly to arrange for those services, and Comcast will bill you separately for them. Leisure World’s current contract with Comcast is through year 2010.
Does Leisure World have a cable TV channel?
Yes, it is found at Comcast channel 952. It provides Leisure World community and event information.
I would prefer satellite or dish service rather than cable TV. Is that possible in Montgomery Mutual?
Yes, you can choose to have a dish installed from a satellite TV provider. You must first complete an Architectural Change Application (available on our Documents and Forms Page) to have the dish placement approved by the Board of Directors. However, you will still be paying for basic cable TV services in your monthly co-op fee.
Who do I call if I have problems with cable TV service or billing?
Please call Comcast customer service directly for any service, reception, or billing issues. Identify yourself as a Leisure World resident when speaking with customer service. If you do not receive resolution in a timely manner, then contact the Montgomery Mutual Office for additional assistance.
What are the phone numbers for contacting Comcast customer service representatives that are familiar with the Leisure World contract?
Billing – 301-920-9951
Customer Service – 301-625-3457 or301-625-3528
Pets
Can I have pets in Montgomery Mutual?
Yes, you may have up to two pets. We ask that you register your pets with the Montgomery Mutual Office. Please download the Pet Policy and pet registration forms from our Documents and Forms Page.
Do pets need a leash when they are outside in the common area?
Except for seeing-eye dogs, all pets shall not be permitted upon the common elements of the cooperative unless they are carried or leashed. No leash may exceed 10 feet in length.
What are the rules regarding doggie-doo in Montgomery Mutual?
Do not permit your pet to use any area near a building, home or walkway for toileting purposes. Please pick up your dog’s droppings and dispose of them in a sanitary manner. There are doggie-doo receptacles available along the Broadwalk throughout Montgomery Mutual.
How often are the pet waste receptacles along the Broadwalk emptied?
The doggie-doo receptacles along the Broadwalk are emptied once a week throughout the year by the landscaping contractor.
Are there Montgomery County fines regarding pet waste?
Leisure World is covered by Montgomery County Code Sec. 5-203 (a)(2)—{“Pooper-scooper” law} for which there is a $100 fine for failure of a dog owner to immediately remove and dispose of pet feces in a sanitary method from public property or common areas of property in which owners share an interest.